Here's where to go, depending on what it's about.
Changing or cancelling a booking
Look up your booking with the email you booked with — you can see its status and cancel it there directly.
Go to the homepage → My Bookings in the header.
A question about your stay, or something specific to the resort
The resort itself can answer this fastest. Most resort pages have a "Message us" button, or contact details in the owner's welcome note.
A payment dispute, a scam concern, or a listing that doesn't seem right
This is what we're here for. BookLocalPH doesn't hold guest payments — bookings are paid directly to the resort — but we review reports and can act on them, which may include suspending or removing a listing when something's genuinely wrong.
Use the "Report this listing" link on the resort's page, or email us directly below.
What we can and can't do
We can investigate a report, suspend a listing, and help mediate a dispute. We can't reverse a GCash payment already sent to an owner — that transaction happens directly between you and them, outside our system.
Paying cash? We don't process or keep any record of cash payments at all, so we can't verify or mediate a dispute about one the way we can for a GCash payment, which leaves a receipt on file.
See our Terms of Service for the full picture.
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